No one wants our buisness

So I'm still waiting for information from a life insurance investor. Surely he realises we will be changing what we do in the future and looking for investment opportunities in future years? This is after the bank representative didn't follow through on our insurance, even after 15 emails she still had not managed to organise it, so I gave up and looked at other channels. Luckily nothing has happened to my husband in the meantime. We're just trying to do the sensible thing but no one wants our business. Looks like I'll be going on line and using pinnacle life - well worth their TV advertising if no one else in the industry is interested in taking money from clients.